Process
A simple step-by-step process from portal registration to final approval.
- 1
Register in the Client Portal
Create your portal account first so your workspace is ready from day one.
- 2
Choose Your Plan
Select the monthly plan that matches your email design workload.
- 3
Add Brand Assets + Submit First Request
Upload brand assets, fill out your brief, and submit your first design request.
- 4
First Draft Delivered
Expect your first draft within 2 business days, delivered in your preferred format.
- 5
Review, Revise, Approve
Request revisions, approve the final version, and keep campaigns moving.
Frequently Asked Questions
Do you only do email design?
No. Email design is the core of our offering, but we also support additional creative formats through subscription credits.
- Display ads - one concept adapted into 5 sizes
- Web banners - one web banner design set
- Print design - usually 2 credits, one concept plus up to 3 adaptations
What are email credits?
One email credit equals one email design. Your monthly subscription includes a set number of credits depending on your tier.
What subscription tiers do you offer?
We offer 5 credits for $750/mo, 10 credits for $1,350/mo, 20 credits for $2,500/mo, and custom Enterprise plans on demand.
Can I scale my subscription up or down?
Yes. You can adjust your subscription based on your team's workload, campaign calendar, and monthly email needs.
Do I get access to a client portal?
Yes. Every subscription includes access to your workspace, where you can manage brands, submit design requests, view deadlines, track progress, and keep creative briefs organized.
Can I manage multiple brands?
Yes. Your portal can support multiple brands, making it easier to manage design work across different accounts or businesses.
Which email platforms do you support?
We design for all major platforms, including:
- Klaviyo
- Mailchimp
- HubSpot
- Salesforce
- Omnisend
- Custom ESPs and other email platforms
How fast is turnaround?
We aim for quick, reliable turnaround on every request. Your portal shows clear deadlines and due dates so your team always knows what's coming next.
Do you provide coded HTML or just the design?
We can provide design-only support or design plus coded HTML depending on your subscription needs and workflow.
Can you match our brand guidelines?
Yes. Your creative briefs, brand assets, and guidelines can be stored in your portal so every request stays consistent.
Will the emails be mobile responsive?
Yes. Every email is designed to be fully responsive and optimized for both desktop and mobile.
Do you include revisions?
Yes. Revision rounds are included to refine layout, hierarchy, and clarity.
What if I need more emails than my plan includes?
You can upgrade your subscription or discuss a custom plan if your team needs more monthly volume.
What do you need from me to start?
Share your campaign brief, brand assets, and references in the portal. From there, we handle production and keep everything organized in one workspace.
Have more questions? Get in touch.